Policies & Agreement 

Appointment and Cancellation Policies

If you need to cancel or reschedule your appointment please provide 48 hours notice.

Time is reserved exclusively for you. Without proper notice I am unable to accommodate other clients and manage my time accordingly.

If I am not notified within 48 hours you will be charged in full for the rate of the session. If you are late for a session you will lose some of that session time.

Please note most insurance do not reimburse clients for missed sessions, If you miss a session, you will be responsible for this fee.   

Payment Options

Payment for services are expected at the time of service. I accept all major credits cards, ACH bank transfers, Zelle and FSA, HSA accounts. I am an out-of-network provider which means I am not contracted with health insurance plans for reimbursement. If you are insured and have out-of-network benefits, you are responsible for the payments up front and you will be provided with a superbill receipt for services rendered. You are responsible for submitting the superbill receipt to your insurance company. Please call your insurance company to inquire about your out-of-network benefits.

No Surprise Act and Good Faith Estimates

 Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

 This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created. Please be advised, your fee may change depending on the number of sessions you actually attend. Services outside of standard therapy may have an associated extra cost. Estimates  is not a contract and does not obligate you to obtain any services from Paola Volquez nor does it included services rendered to you that you are not aware or notified about. For complete details on our Practice Policies please see the Practice Policies document received at intake or request a copy.

Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises or call 1-877-696-6775.

 Standard Session Fees:

Individual therapy (55 minutes) $200

EMDR therapy $250

Group Therapy  $100

Participation Agreement

Participation in individual and group psychotherapy, workshop(s) and/or yoga can arouse emotional distress, pain, and injury. The client assumes the risk associated with the voluntary participation in these activities.

Voluntary participation in group/ individual psychotherapy, workshop(s), and/or Yoga represents that client are in good physical health, and/or have obtained approval from their medical health care provider. If clients experience any pain or discomfort, they agree to discontinue the activity and ask for support from Paola Volquez.

Participating in Zoom or telephone sessions can involves internet difficulties which are not the responsibility of Paola Volquez .

Electronic Communication Disclaimer

There are inherent risks in communicating by email as it can be accessed by unauthorized parties and hence compromise privacy and confidentiality.

Please notify me, hello@paolavolqueztherapy.com or 646.450.1434, if you decide to avoid or limit the use of email in any way.